Des Benjamin to promote awareness of customer service
Simplyhealth chief executive Des Benjamin has been made president of the Institute of Customer Service (ICS).
In this role he will be responsible for representing the ICS in promoting awareness of the importance of customer service excellence and professionalism.
Benjamin said it would be an “honour” to represent the ICS.
He said: “There has never been a more important time for business and political leaders to grasp the importance of customer service to the success of organisations, the employability of individuals, and the UK economy as a whole. I’m looking forward to working with the ICS and its members to promote the business value of customer service excellence.”
Mary Chapman, chairman of the ICS, added: “I’m delighted that Des has agreed to be our president. He has a track record of building sustainable business success based on a distinctive service ethos, and his appointment will be huge asset to the ICS, our members, and the business community in general.”